National Assembly for Wales

Making a Complaint

How do I make a complaint?

Complaints should be made to the National Assembly Commissioner for Standards, at the following Address:

Commissioner for Standards
National Assembly for Wales
Cardiff Bay
CF99 1NA

Or by e-mail: Commissioner@wales.gsi.gov.uk

When is a complaint admissible?

The Procedure for Dealing with Complaints against Assembly Members sets out the terms under which a complaint is admissible. There are 6 tests that must be passed before a complaint is acceptable these are:

  1. it is in writing;  
  2. it is about the conduct of an Assembly Member;
  3. it is not anonymous and clearly identifies the complainant in a way which provides for further communication with him/her;
  4. it clearly identifies the Assembly Member complained of;
  5. it is made within one year from the date when the complainant could reasonably have become aware of the conduct complained about; and
  6. it appears at first sight that, if all or part of the conduct complained about is established to have been committed by the Member, it might amount to a breach of any of the matters encompassed within Standing Order 16.1(i).

Further information on making complaints is available in the following 'How to Complain' leaflet. Advice and information is also available from the Commissioner’s Office at the address above or by telephoning 029 20898210.